Garage Screen Doors warrants all screen products to be free from defects in workmanship and materials under normal use for 15 months from the date of purchase. Warranty coverage includes fiberglass screen. Customer is responsible for return shipping costs. Returned products are replaced or repaired at R&M Innovations discretion. Customer must include prepaid postage for return of repaired or new screen. All returned products must be clean or warranty may not be honored.
If customer orders wrong size, wrong type of screen , a 25 per cent re-stocking fee will be deducted as well as shipping fees incurred by us to ship product to customer. Customer must also pay for shipping fees to ship product back to R&M Innovations
Warranty Exclusions
Screens damaged by humans, animals, sharp objects or vehicles will void warranty. Velcro hook - As we have no control over the installation of hook either on dirty surfaces, peeling paint on surfaces, bare wood surfaces or temperatures below 66 degrees F / 18.9 degrees C . ( outdoor temperature must be 66 F /18.9 C or warmer ). We recommend cleaning the surface with soapy water or rubbing alcohol before applying velcro hook. For best results wait 24 hours before installing screen onto velcro hook. Customers have contacted us and stated they have stapled velcro hook every 8 inches to 12 inches .
Screens are inspected twice for quality assurance before we ship to our customer. Please inspect your screen and notify us if there is any damage to your product within 24 hours of receiving .
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